Privacy Policy

1. Introduction & Scope

Welcome to Dr. Tatenda Literary ("we," "our," or "us"). We are committed to protecting the privacy, confidentiality, and integrity of your personal information. This Privacy Policy explains how our mobile application, digital reader platform, and administrative services collect, use, disclose, and safeguard your data when you use our mobile application and related web services accessible via drtatendaliterary.co.zw.

By downloading, accessing, or using the Dr. Tatenda Literary mobile application or website, you agree to the collection and use of information in accordance with this policy. If you do not agree with any terms of this Privacy Policy, please discontinue using our application and services.

2. Information We Collect

We only collect information that is strictly necessary to provide, personalize, and improve your reading and digital purchasing experience:

A. Account Information

• Personal Identity: Your full name, email address, and encrypted authentication password.
• Profile Customization: Profile avatar selections and reading preferences.

B. Reading & Library Activity

• My Library & Reading Progress: Records of downloaded books, reading bookmarks, completed chapters, and reading statistics.
• Favorites & Wishlists: Titles you have marked as your favorite books for quick access.

C. Transaction & Purchase Records

• Order History: Purchase dates, reference numbers, book titles acquired, and payment status (Completed, Pending, Failed).
• Note: We do not collect or store your sensitive payment credentials (e.g. credit card CVV, bank account passwords, or mobile money PINs). All financial processing is handled securely by authorized payment partners.

D. Device & Diagnostic Information

• Device model, operating system version (Android/iOS), app version, crash diagnostics, and anonymous performance analytics to ensure app stability.

3. How We Use Your Information

We use the data we collect solely for legitimate operational purposes:

• Delivering Services: Authenticating your account, syncing your library, and providing offline access to purchased eBooks.
• Transaction Processing: Verifying order payments, providing digital invoices, and unlocking purchased content instantly.
• Customer Support: Resolving technical issues, reading inquiries, or account-related support tickets.
• Security & Fraud Prevention: Protecting our authors' copyrighted intellectual property and guarding against unauthorized access.
• App Improvements: Analyzing feature usage to improve user experience, reader ergonomics, and search discoverability.

4. Payment Processing & Security

Dr. Tatenda Literary never has direct access to or stores your credit/debit card numbers or mobile wallet authentication PINs. PesePay only transmits a secure transaction token and payment confirmation status back to our backend servers to unlock your digital book.

5. Data Storage & Security

We employ robust technical and organizational security measures to protect your personal information against unauthorized access, loss, alteration, or disclosure:

• Encrypted Connections: All data transmitted between our mobile app and backend APIs is encrypted using modern HTTPS/TLS protocols.
• Hashed Passwords: Passwords are cryptographically salted and hashed using industry-standard bcrypt algorithms.
• Restricted Access: Access to user database records is strictly restricted to authorized administrative personnel on a need-to-know basis.

6. Your Rights & Account Deletion

In compliance with Google Play Developer Policies and global data privacy standards, you have complete control over your personal data:

• Access & Update: You can view and modify your profile name, email, and preferences at any time directly within the mobile application.
• Account & Data Deletion: You have the right to request the permanent deletion of your account and all associated personal data at any time.

7. Children's Privacy

Dr. Tatenda Literary provides literary and educational books for readers of diverse age groups. We do not knowingly collect personally identifiable information from children under the age of 13 without verifiable parental or guardian consent. If we become aware that a child under 13 has provided us with personal information without parental consent, we will take immediate steps to remove such data from our servers.

8. Policy Updates

We may update our Privacy Policy periodically to reflect changes in our app features, legal requirements, or security best practices. Any revisions will be published on this page with an updated "Last Updated" date. We encourage you to review this page periodically to stay informed about how we safeguard your data.

9. Contact & Support

If you have any questions, suggestions, or concerns regarding this Privacy Policy or your data privacy, please contact our privacy compliance team: